Your privacy matters to us. This Privacy Policy explains exactly what personal data big77 collects from players across Indonesia, how that data is used, who it may be shared with, how long it is retained, and the rights you hold over your own information.
Throughout this Privacy Policy, the following terms carry the meanings assigned to them below. Capitalised terms not defined here carry the meanings given to them in the big77 Terms & Conditions, which are incorporated by reference.
big77 acts as the data controller in respect of all Personal Data collected from Players who access the platform at https://big77.one. As the data controller, big77 determines the purposes for which Personal Data is processed and the means by which that processing is carried out.
For all data protection enquiries, requests to exercise your rights, or complaints regarding the handling of your Personal Data, you may contact big77's designated data protection contact using the details provided in Section 14 of this Policy.
big77 collects only the Personal Data that is necessary to provide the Services, maintain account security, comply with applicable legal and regulatory obligations, and improve the overall platform experience. The categories of Personal Data collected are described below.
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Registration & KYC |
| Contact Data | Email address, Indonesian mobile phone number, residential address | Registration |
| Financial Data | Bank account number (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (GoPay, OVO, DANA, ShopeePay, LinkAja), transaction history | Deposit & Withdrawal |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatic (on every visit) |
| Usage Data | Pages visited, games played, bet amounts, session duration, feature interactions, click-stream data | Automatic (during play) |
| Communications Data | Support chat transcripts, WhatsApp message history, email correspondence with big77 support | Support interactions |
| Preference Data | Responsible gaming limits set by the Player, notification preferences, language settings | Account settings |
big77 collects Personal Data through the following mechanisms:
big77 processes Personal Data only where a valid legal basis exists. The table below sets out the primary purposes for which big77 processes your Personal Data together with the corresponding legal basis for each processing activity.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Performance of contract |
| Processing deposits and withdrawals | Identity, Financial | Performance of contract |
| Identity verification (KYC) and age verification | Identity, Financial | Legal obligation |
| Fraud prevention and anti-money-laundering controls | Identity, Financial, Technical | Legal obligation & legitimate interests |
| Delivering customer support | Identity, Contact, Communications | Performance of contract |
| Platform analytics and service improvement | Technical, Usage | Legitimate interests |
| Personalised game recommendations | Usage, Preference | Consent |
| Responsible gaming monitoring and intervention | Usage, Preference, Financial | Legal obligation & legitimate interests |
| Sending promotional communications (opt-in only) | Contact, Preference | Consent |
| Compliance with regulatory record-keeping requirements | All categories | Legal obligation |
Where big77 relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting big77 support or adjusting your Account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
big77 does not sell, rent, or trade your Personal Data to any Third Party for their independent marketing purposes. big77 may share Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection obligations:
big77 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law or regulatory obligation. The table below summarises big77's standard data retention periods by category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years post-closure | AML / regulatory compliance |
| Financial & Transaction Data | Duration of Account + 7 years post-closure | Financial record-keeping obligations |
| KYC Verification Documents | Duration of Account + 5 years post-closure | Regulatory obligation |
| Support & Communications Data | 3 years from last interaction | Dispute resolution & service improvement |
| Technical & Usage Data | 13 months from collection | Analytics & fraud detection |
| Marketing Preference Data | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, big77 will securely delete or anonymise your Personal Data in accordance with its internal data disposal procedures. Anonymised or aggregated data that can no longer be used to identify you may be retained indefinitely for statistical and analytical purposes.
big77 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
big77 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to analyse how the platform is used, and to detect and prevent fraudulent activity. The following types of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, load-balance platform traffic, prevent cross-site request forgery (CSRF) | No — platform will not function correctly without these |
| Functional | Remember your game preferences, language settings, and responsible gaming limit configurations | Yes — at reduced platform convenience |
| Analytics | Understand which pages and game categories are most visited, measure session duration, identify navigation drop-off points | Yes — opt out via Account preferences |
| Security / Fraud Detection | Identify suspicious login patterns, detect bot traffic, flag anomalous transaction behaviour | No — required for platform integrity |
You can manage your cookie preferences through your web browser settings. Most modern browsers allow you to block or delete cookies at any time. Please note that disabling strictly necessary or security cookies may impair your ability to access certain features of the big77 platform, including logging in and processing transactions.
As a Player on the big77 platform, you hold a number of rights in relation to the Personal Data that big77 holds about you. These rights are described below. To exercise any of these rights, please contact big77 using the details in Section 14. big77 will respond to all verified requests within 30 days of receipt.
You may request a copy of all Personal Data big77 holds about you, together with information about how it is processed.
If your Personal Data is inaccurate or incomplete, you may request that big77 correct or update it without undue delay.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You may request that big77 restrict processing of your data in certain circumstances, such as while a dispute over its accuracy is resolved.
You may request that big77 provide your Personal Data in a structured, machine-readable format so that it can be transferred to another service provider.
You may object at any time to big77 processing your Personal Data for direct marketing or where processing is based on legitimate interests.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
If you believe big77 has mishandled your Personal Data, you have the right to lodge a complaint with the relevant data protection supervisory authority.
big77 is strictly an adults-only platform. The Services are not directed at, and must not be used by, any individual under the age of 21. big77 does not knowingly collect Personal Data from anyone under the age of 21.
If big77 becomes aware that it has inadvertently collected Personal Data from an individual under 21, that data will be deleted from big77's systems immediately and the associated Account will be permanently closed. Any Funds deposited by an underage individual will be returned via the original payment channel.
The big77 platform may contain links to third-party websites or services, including game studio portals, payment provider information pages, and responsible gaming resources. big77 does not control the content, privacy practices, or data handling of any third-party website, and this Privacy Policy does not apply to them.
Players are strongly encouraged to review the privacy policy of any third-party website or service they visit from a link on the big77 platform. big77 accepts no responsibility or liability for the privacy practices of external sites.
big77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way big77 operates its platform. The "Last updated" date at the top of this document will be revised whenever a material change is made.
Where a change is material — meaning it affects the way big77 uses your Personal Data in a manner that could reasonably affect your interests — big77 will notify registered Players by email to the address on file and/or via a prominent notice on the platform, with a minimum of 7 days' advance notice before the change takes effect.
Continued use of the big77 platform after the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must stop using the platform and may request Account closure by contacting big77 support.
For any questions, concerns, or requests relating to this Privacy Policy or the way big77 handles your Personal Data, please contact our dedicated data protection team through any of the following channels. All privacy-related enquiries receive priority handling and will be acknowledged within 48 hours.
Every measure big77 takes is designed to keep your personal information safe, secure, and under your control.
All data transmitted between your device and the big77 platform is protected by 256-bit SSL/TLS encryption — the same standard used by leading international banks. Your credentials and financial data are never exposed in transit.
big77 applies strict data minimisation principles. We collect only what is genuinely necessary to deliver the Services, comply with our legal obligations, and keep your account secure. We never gather data speculatively.
big77 does not sell, rent, or trade your Personal Data to any third party for their own marketing or commercial purposes — full stop. Your information is used solely to operate and improve the big77 platform for you.
big77 only sends promotional communications — bonus offers, seasonal promotions tied to events like Idul Fitri or Indonesian Independence Day, and game recommendations — to Players who have explicitly opted in. Unsubscribe at any time.
This Privacy Policy is written in clear, plain English so that every big77 Player — whether in Jakarta, Surabaya, Medan, or Bali — can understand exactly what data is collected, why it is collected, and how long it is kept.
From access requests to full data deletion, big77 gives you meaningful control over your Personal Data. Our 24/7 Indonesian-speaking support team is on hand to process any data rights request promptly and without charge.
Now that you understand how big77 protects your privacy, you can play with confidence. Explore our full game library, or log in to your Account and get started today.
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